Support #11305
[SCP ID :##5600##] : view Agronet Transaction History - session expired
Status: | Work Completed-End life cycle | Start date: | October 22, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Two BIB company user unable to view Agronet Transaction History. After click Agronet Transaction History, prompt error Session Expired.
Kindly assist to check.
Below are the Company and User details:
(1) TKK AGRICULTURE DEVELOPMENT SDN. BHD
Company Id: 6158
CIF Number: 290140370
User: yct68081357
Role: Initiator
User ID: 12324
Account No
1006741000124089
Current Account
ACTIVE
TKK AGRICULTURE DEVELOPMENT SDN. BHD.
Time stamp :
(2) ECOMART COLD STORAGE SDN.BHD
Company Id: 1979
CIF Number: 140057793
Username : ecomart4u
Role: Single User
User ID: 25979
Account No
1006911000099288
Current Account
ACTIVE
ECOMART COLD STORAGE SDN.BHD.
3006911000016681
Fixed Deposit Account
ACTIVE
ECOMART COLD STORAGE SDN.BHD.
46911005491200000
Loan Account
ACTIVE
ECOMART COLD STORAGE SDN.BHD.
3006911000016699
Fixed Deposit Account - Item
ACTIVE
ECOMART COLD STORAGE SDN.BHD.
3006911000020405
Fixed Deposit Account - Item
ACTIVE
ECOMART COLD STORAGE SDN.BHD.
History
#1 Updated by Siti Balqis Othman almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 60
Upon checking on the provided log, I found that the customer had facing issue session is invalid when access transaction history.
Pending from kak ilah to confirm is the user still unable to access the transaction history and is this user always got session expired each time view the transaction history or AGRONet Transaction history.
#2 Updated by Siti Balqis Othman almost 4 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 60 to 100
Salam Zahir,
Kindly help to close this issue.
Updated info from kak Ilah,
19/11/2020 - Customer able to perform a transaction and no new report about unable to view transaction history.