Support #11328
[SCP ID :##5612##] : TRANSACTION PENDING : MEDAN JUARA SDN.BHD
| Status: | Work Completed-End life cycle | Start date: | October 28, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 0% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer informed transaction still in pending status after has been approved by approver. Customer request to check why transaction still pending in Agronet biz. Transaction from Current account to loan account under Agrobank. Kindly Check on this matter.
Customer details as below:
Name: NOR FAIZAH BT MUSTAFA (INITIATOR) , MOHD YAZID BIN HAJI BASIRUN (APPROVER)
No.tel: 0197913394 / medan_juara@yahoo.com
Username : YAZID4885
Status : Pending
You may check transaction details as below:
Company Id
4086
Company Name
MEDAN JUARA SDN.BHD.
Initiated By
FAIZAH6168
Approved By
YAZID4885
Transaction ID
20201027000002155823
Transaction Types
Own Account Transfer
Transaction Description
-
Transaction From Account No
1006061000050084
Transaction To Account No
46061007352500000
Transaction Amount
14,862.00
Total Charges
0.00
Transaction Date
27/10/2020 16:36:10
Effective Date
27/10/2020 16:36:10
Transaction Status
Pending
Host Error Reason
-
Account Holder Name
-
Reason
Pending
History
#1
Updated by Stephanie Sufrapto almost 4 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
No Log able to be provided by Agrobank
Account not debited. Customer has successful perform same transaction on 30/10/2020.
Zahir, kindly close this issue