Support #11334
[SCP ID :##5617##] : Rentas Transaction not Appear in CMS
Status: | Closed - End of life cycle | Start date: | November 02, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check on the failed outgoing Rentas transaction in CMS.
Customer fund is already debitted but the transaction details is not appear in CMS/Corus/databse.
Below is the trx details
Account number :009141000329
Amount :RM11272.90
Timestamp : Around 09:45AM
Around 10:05AM
Logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\02112020
History
#1 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Nov 4, 2020 03:22 PM:-
Finding 1) Missing record transaction on several database table 1) Found several database related error near time of transaction 2) Cannot find error for transaction suggestion 1) Please restart bv service 2) Please deploy static session patch
#2 Updated by Zahir Abd Latif almost 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.