Support #11334

[SCP ID :##5617##] : Rentas Transaction not Appear in CMS

Added by Zahir Abd Latif almost 4 years ago. Updated almost 4 years ago.

Status:Closed - End of life cycleStart date:November 02, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please help to check on the failed outgoing Rentas transaction in CMS.

Customer fund is already debitted but the transaction details is not appear in CMS/Corus/databse.

Below is the trx details

Account number :009141000329

Amount :RM11272.90

Timestamp : Around 09:45AM

Around 10:05AM

Logs can be found at below dir:

\\10.20.8.50\Insert Here\IB Logs\02112020

History

#1 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Nov 4, 2020 03:22 PM:-

Finding

1) Missing record transaction on several database table
1) Found several database related error near time of transaction
2) Cannot find error for transaction

suggestion

1) Please restart bv service
2) Please deploy static session patch

#2 Updated by Zahir Abd Latif almost 4 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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