Support #11415
[SCP ID :##5666##] : KFHOnline Unable to Receive Fund from Other Bank
| Status: | Closed - End of life cycle | Start date: | December 02, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Our customer had tried to transfer fund to KFH account, end up receive error "Decline, unable to verify the account number"
Below details are some of the reported cases that we receive:
NAME :HII HIONG SIENG
ACCOUNT NO :017142011763
TIMESTAMP :26/11/2020 @ 12:00pm
NAME :WEARN YEP CHOON
ACCOUNT NO :002103018258
TIMESTAMP :01/12/2020 @ 9:00am - 11:10am
All the related logs from dir below:
\\10.20.8.50\Insert Here\IB Logs\26112020
\\10.20.8.50\Insert Here\IB Logs\02122020
History
#1
Updated by Zahir Abd Latif almost 4 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Dec 2, 2020 03:39 PM:-
Salam Sufian/Shahrul Please check with HPS for incoming DuitNow transactions.
#2
Updated by Zahir Abd Latif almost 4 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.