Support #11460
[SCP ID :##5700##] : UNABLE TO LOGIN - service currently unavailable
| Status: | Closed - End of life cycle | Start date: | December 28, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
CMS customer unable to perform first time login Details Account No : 002140001148 Error Message : service currently unavailable Log : \\10.20.8.50\Insert Here\IB Logs\28122020
Thank you.
History
#1
Updated by Yap Kah Yan over 3 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Yap Kah Yan over 3 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Kindly find the patch
\\10.20.8.35\Internet Banking\20201221_SMS_OTP_combined\patch_after_prod_20201228
Test Result
\\10.20.8.35\Internet Banking\20201221_SMS_OTP_combined\Test Result - Post Implementation 28122020
Root Cause
Obfuscation of username resulting in username not able to get from database
Solution
Fix obfuscation behaviour for username
#3
Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.