Support #11461
[SCP ID :##5699##] : Unable to Reset Password for KFH Online - 28/12/2020
| Status: | Closed - End of life cycle | Start date: | December 28, 2020 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
Customers were unable to reset their password with error message : Verification Failed. Log files : \\10.20.8.50\Insert Here\IB Logs\28122020 acct no : 001103004093, 006106000355 , 009142000988
Thank you.
History
#1
Updated by Yap Kah Yan over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Findings: HPS return HSM RC=01
Below our finding on provided data. We were unable to find the other two data in the log.
Log
Card no : 4678039700053318
12:01:14,795 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">CARD_NO_PIN_VERIFY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">4678039700053318</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">E87005F064DDA747</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/"></ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/"></ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/"></ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
12:01:14,814 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>-1</RETURN_STATUS><p_client_code>62065</p_client_code><p_error_code>01</p_error_code><p_error_message>HSM RC=01</p_error_message></HPSRESULT>
Card no : 4678039700117964
12:08:57,546 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">CARD_NO_PIN_VERIFY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">4678039700117964</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">5A9769EC714EBB12</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/"></ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/"></ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/"></ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
12:08:57,564 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>-1</RETURN_STATUS><p_client_code>100419</p_client_code><p_error_code>01</p_error_code><p_error_message>HSM RC=01</p_error_message></HPSRESULT>
#2
Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.