Support #11464

[SCP ID :##5703##] : Unable to login - CMS - 29/12/2020

Added by Nurul Akmal over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:December 30, 2020
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi Kah Yan,
Kindly attend below request.

customer details 

Error Message  : service currently unavailable

Username : hdyma7887
DateTime : 29-DEC-20 10:19:16 PM
                  29-DEC-20 05:18:17 PM
                  29-DEC-20 05:17:29 PM
                  29-DEC-20 05:15:40 PM

Error Message  : service currently unavailable

Username : KOLIMPIANSAUJANA
DateTime : 30-DEC-20 11:33:09 AM
                  30-DEC-20 11:20:24 AM
                  30-DEC-20 11:09:03 AM
                  30-DEC-20 11:06:41 AM

Log : \\10.20.8.104\ib\Log\30122020 &  \\10.20.8.104\ib\Log\29122020

Thank you.

History

#1 Updated by Yap Kah Yan over 3 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Dec 31, 2020 12:57 PM:-

Dear Shahrul,

As per whatsapp conversation, we are unable to simulate the scenario at STG.
You also have mentioned that the issue was not resolved after the contact center guide customer to clear cache and retry.

Kindly provide the exact steps with screen capture performed by the customer for further understanding / investigation.

Shahrulnizam, Feb 5, 2021 11:20 AM:-

Based on user activity table, they are able to login the system now. Thanks for your assistance and support

Issue closed in SCP.

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