Support #11464
[SCP ID :##5703##] : Unable to login - CMS - 29/12/2020
Status: | Closed - End of life cycle | Start date: | December 30, 2020 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
customer details Error Message : service currently unavailable Username : hdyma7887 DateTime : 29-DEC-20 10:19:16 PM 29-DEC-20 05:18:17 PM 29-DEC-20 05:17:29 PM 29-DEC-20 05:15:40 PM Error Message : service currently unavailable Username : KOLIMPIANSAUJANA DateTime : 30-DEC-20 11:33:09 AM 30-DEC-20 11:20:24 AM 30-DEC-20 11:09:03 AM 30-DEC-20 11:06:41 AM Log : \\10.20.8.104\ib\Log\30122020 & \\10.20.8.104\ib\Log\29122020
Thank you.
History
#1 Updated by Yap Kah Yan over 3 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Dec 31, 2020 12:57 PM:-
Dear Shahrul, As per whatsapp conversation, we are unable to simulate the scenario at STG. You also have mentioned that the issue was not resolved after the contact center guide customer to clear cache and retry. Kindly provide the exact steps with screen capture performed by the customer for further understanding / investigation.
Shahrulnizam, Feb 5, 2021 11:20 AM:-
Based on user activity table, they are able to login the system now. Thanks for your assistance and support
Issue closed in SCP.