Support #11473

[SCP ID :##5711##] : TAC Not Received -KFH Online

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:January 07, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please help to check on the issue below.

Customer unable to receive TAC from KFH Online.
Previously customer has no issue to receive the TAC number.

Below are the customer details:

Name

: HENG PEI SHAN

Mobile No.

: 06587772343 (Singapore Number)

Attempt Date

: 06/1/2021

Attempt Time

: 9:30AM ~ 9:50AM

All the related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\06012021

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Jan 7, 2021 06:55 PM:-


1. We don't store full API string.
2. Please check in BVMC user profile > business phone
3. Please provide user mobile no from CORE43. Please execute sql below and provide us the result

Schema bvuserprd
select * from sms_table where sms_cust_name='userid';

** please replace user id with affected user id. ex:9021

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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