Support #11473
[SCP ID :##5711##] : TAC Not Received -KFH Online
Status: | Closed - End of life cycle | Start date: | January 07, 2021 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check on the issue below.
Customer unable to receive TAC from KFH Online.
Previously customer has no issue to receive the TAC number.
Below are the customer details:
Name
: HENG PEI SHAN
Mobile No.
: 06587772343 (Singapore Number)
Attempt Date
: 06/1/2021
Attempt Time
: 9:30AM ~ 9:50AM
All the related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\06012021
History
#1 Updated by Zahir Abd Latif over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jan 7, 2021 06:55 PM:-
1. We don't store full API string. 2. Please check in BVMC user profile > business phone 3. Please provide user mobile no from CORE43. Please execute sql below and provide us the result Schema bvuserprd select * from sms_table where sms_cust_name='userid'; ** please replace user id with affected user id. ex:9021
#2 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.