B - Production Support » Agrobank Support

Hi,
Kindly attend below request:-

Customer request to unlocked Corporate Administrator but unfortunately on IBAM we cannot view the details of Corporate Administrator .

The message shows Service is currently unavailable please try again later. Please check on this matter.

Company Name : MS RINN SAWIT ENTERPRISE

error from log:
[1/25/21 12:48:23:498 SGT] 00000165 SystemOut O [25/01/2021] [12:48:23:498] [ERROR] [IBSSComUserDetailsServices]:141 - Error code : 0000
[1/25/21 12:48:23:498 SGT] 00000165 SystemOut O [25/01/2021] [12:48:23:498] [ERROR] [IBSSComUserDetailsServices]:141 - Error details : null
Exception class : com.ib.ibss.enterprise.services.ss123_company_user.IBSSComUserDetailsServices, class method : createCompanyUserDetails, line number : 165
com.ib.ibss.enterprise.services.ss123_company_user.IBSSComUserDetailsServices.createCompanyUserDetails(IBSSComUserDetailsServices.java:165)
com.ib.ibss.controller.actions.ss123_company_user.IBSSComUserDetailsAction.execute(IBSSComUserDetailsAction.java:73)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
com.ib.ibss.common.utils.IBSSActionServlet.doGet(IBSSActionServlet.java:63)
javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1124)
com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)
com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833)
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)