Support #11507
[SCP ID :##5731##] : Unable to Reset Secure Pass No
| Status: | Closed - End of life cycle | Start date: | January 26, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to reset secure pass no. in CMS
Contact center tried to send an SMS Pin to his mobile number but encounter an error “Service is currently unavailable”.
Kindly investigate & update urgently.
Customer name : HLTI TYRE & AUTO SDN BHD
Account no. : 006105001355
User ID : Calvintys
Caller name : TAN YOONG SENG
Mobile no. : 0176718888
All the logs had been placed at below dir:
\\10.20.8.50\Insert Here\IB Logs\26012021
History
#1
Updated by Zahir Abd Latif over 3 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Jan 27, 2021 11:03 AM:-
Dear Sufian, Understand that the issue still persists after we advised to restart upass at 5PM. Kindly confirm the details of the issue. Did the user follow below flow to Reset Secure Pass? 1. User perform "Forgot my Password" function - successful reset password 2. User perform "Reset Secure Pass No." function
Sufian ,Feb 16, 2021 10:27 AM:-
The issue is already resolved.
Issue closed in SCP.