Support #11510

[SCP ID :##5734##] : Unsuccessful transaction debited user account

Added by Zahir Abd Latif over 3 years ago. Updated about 3 years ago.

Status:Work Completed-End life cycleStart date:January 27, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

IBG transaction were unsuccessful but the account is debited.

History

#1 Updated by Nurul Athira Abdul Rahim over 3 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

#2 Updated by Najmi Pasarudin over 3 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Current Finding:
Not all IBG has this issue. Current reported issue is IBG to Standard Chartered Bank.
Requesting JTM to provide affected transaction with the Bank Name.

#3 Updated by Najmi Pasarudin over 3 years ago

  • Status changed from Development / Work In Progress to System Integration Test
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim
  • % Done changed from 0 to 90

Issue:
IBG at ICBS successful but eBiz shows failed.

Finding:
Latest war file deployed on 22/01/2021 is built wrongly. The code mixed up with mockup data.

Solution:
Rebuild the war file and redeploy production

Test scenario:
  1. Access eBiz
  2. Initiate Interbank transfer and Jompay payment
  3. Expected result, both transactions are successful

#4 Updated by Nurul Athira Abdul Rahim over 3 years ago

  • Status changed from System Integration Test to User Acceptance Test

Tested and passed on SIT.

#5 Updated by Nurul Athira Abdul Rahim about 3 years ago

  • Status changed from User Acceptance Test to Work Completed-End life cycle
  • Assignee changed from Nurul Athira Abdul Rahim to Zahir Abd Latif

Migration ID0028

#6 Updated by Nurul Athira Abdul Rahim about 3 years ago

  • % Done changed from 90 to 100

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