Support #11515
[SCP ID :##5739##] : To resend email if the mail was unsuccessful
Status: | Work Completed-End life cycle | Start date: | February 04, 2021 | |
---|---|---|---|---|
Priority: | High | Due date: | February 09, 2021 | |
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Email sending stops after error without retry. Request to add another service to resend the email which were unsuccessful sent out.
History
#1 Updated by Nurul Athira Abdul Rahim over 3 years ago
- Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin
Regarding issue temperory password.
Currently on log display error at "exchange server".
Request to add program retry email.
#2 Updated by Najmi Pasarudin over 3 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 90
#3 Updated by Najmi Pasarudin over 3 years ago
- Due date set to February 09, 2021
#4 Updated by Najmi Pasarudin over 3 years ago
Issue:
eBiz email failed to send. JTM request to create retry email program
Finding:
Log shows error insufficient storage at Microsoft Exchange server
Solution:
While Exchange server team investigating their issue, Penril creates a new cronjob program to retry failed emails
- Access IBAM>CBE>Org Setup>Select company>User Maintenance>User Details
- Block a user
- Activate a user to send temporary password email
- Access DB2, check BIBEmailLog for temporary password email status
- If status is successful, edit the status to error
- If status is an error, wait 1-10 minutes for cronjob to retry email
- If email not received within 10 minutes, check batch server log at path /batch/BSN/Logs/SIT/HouseKeep.log
#5 Updated by Najmi Pasarudin over 3 years ago
- Status changed from Development / Work In Progress to Internal Testing
- Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim
#6 Updated by Nurul Athira Abdul Rahim over 3 years ago
- Assignee changed from Nurul Athira Abdul Rahim to Erni Suhaireen Zulkifli
#7 Updated by Erni Suhaireen Zulkifli over 3 years ago
- File Support #11515.docx added
- Status changed from Internal Testing to System Integration Test
- Assignee changed from Erni Suhaireen Zulkifli to Nurul Athira Abdul Rahim
- % Done changed from 90 to 100
Tested and passed
#8 Updated by Nurul Athira Abdul Rahim over 3 years ago
- Status changed from System Integration Test to Pending UAT Deployment
- Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin
Tested by JTM. Please prepare for UAT testing
#9 Updated by Najmi Pasarudin over 3 years ago
- Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim
UAT deployed on 19/02/2021
#10 Updated by Nurul Athira Abdul Rahim over 3 years ago
- Status changed from Pending UAT Deployment to Pending Prod Deployment
- Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin
Tested and passed by Mazni on 25/2/21
Please prepare for pre prod deployment
Thanks
#11 Updated by Najmi Pasarudin over 3 years ago
- Status changed from Pending Prod Deployment to Pending Review
- Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim
Production deployed on 05/03/2021
#12 Updated by Nurul Athira Abdul Rahim over 3 years ago
- Status changed from Pending Review to Work Completed-End life cycle
- Assignee changed from Nurul Athira Abdul Rahim to Zahir Abd Latif