Support #11515

[SCP ID :##5739##] : To resend email if the mail was unsuccessful

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Work Completed-End life cycleStart date:February 04, 2021
Priority:HighDue date:February 09, 2021
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Email sending stops after error without retry. Request to add another service to resend the email which were unsuccessful sent out.

Support #11515.docx (424 KB) Erni Suhaireen Zulkifli, February 11, 2021 11:07

History

#1 Updated by Nurul Athira Abdul Rahim over 3 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

Regarding issue temperory password.

Currently on log display error at "exchange server".

Request to add program retry email.

#2 Updated by Najmi Pasarudin over 3 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress
  • % Done changed from 0 to 90

#3 Updated by Najmi Pasarudin over 3 years ago

  • Due date set to February 09, 2021

#4 Updated by Najmi Pasarudin over 3 years ago

Issue:
eBiz email failed to send. JTM request to create retry email program

Finding:
Log shows error insufficient storage at Microsoft Exchange server

Solution:
While Exchange server team investigating their issue, Penril creates a new cronjob program to retry failed emails

Test steps:
  1. Access IBAM>CBE>Org Setup>Select company>User Maintenance>User Details
  2. Block a user
  3. Activate a user to send temporary password email
  4. Access DB2, check BIBEmailLog for temporary password email status
  5. If status is successful, edit the status to error
  6. If status is an error, wait 1-10 minutes for cronjob to retry email
  7. If email not received within 10 minutes, check batch server log at path /batch/BSN/Logs/SIT/HouseKeep.log

#5 Updated by Najmi Pasarudin over 3 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

#6 Updated by Nurul Athira Abdul Rahim over 3 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Erni Suhaireen Zulkifli

#7 Updated by Erni Suhaireen Zulkifli over 3 years ago

  • File Support #11515.docx added
  • Status changed from Internal Testing to System Integration Test
  • Assignee changed from Erni Suhaireen Zulkifli to Nurul Athira Abdul Rahim
  • % Done changed from 90 to 100

Tested and passed

#8 Updated by Nurul Athira Abdul Rahim over 3 years ago

  • Status changed from System Integration Test to Pending UAT Deployment
  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

Tested by JTM. Please prepare for UAT testing

#9 Updated by Najmi Pasarudin over 3 years ago

  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

UAT deployed on 19/02/2021

#10 Updated by Nurul Athira Abdul Rahim over 3 years ago

  • Status changed from Pending UAT Deployment to Pending Prod Deployment
  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

Tested and passed by Mazni on 25/2/21

Please prepare for pre prod deployment

Thanks

#11 Updated by Najmi Pasarudin over 3 years ago

  • Status changed from Pending Prod Deployment to Pending Review
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim

Production deployed on 05/03/2021

#12 Updated by Nurul Athira Abdul Rahim over 3 years ago

  • Status changed from Pending Review to Work Completed-End life cycle
  • Assignee changed from Nurul Athira Abdul Rahim to Zahir Abd Latif

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