Support #1153
Dell Powervault 124T Autoloader - failed to backup
| Status: | Closed - End of life cycle | Start date: | September 15, 2011 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | September 23, 2011 | |
| Assignee: | % Done: | 100% | ||
| Category: | - | Estimated time: | 24.00 hours | |
| Target version: | - | Spent time: | - |
Description
Reported by Izhar Agrobank to Abu Bakar on 15/9/2011
=========
En Bakar,
Didapati terdapat masalah dengan perkakasan Tape Drive Dell yang dibekalkan bagi Projek Internet Banking yang mana perkakasan tersebut kerap hang dan menyebabkan medium changers pada server Backup tidak dapat menjumpai perkakasan tersebut (Tape Drive Dell PV124).
Diminta pihak Penril menyemak perkara tersebut bagi mengelakkan kegagalan backup pada server Internet Banking nanti. Dilampirkan Screenshot untuk rujukan pihak Penril.
Sekian, terima kasih.
MUHAMAD IZHAR BIN GHAZI AHMAD
=========
Device info:
1. Tape drive PV124 service Tag = 6X3GJN1
2. Back up server model = DELL POWEREDGE R710
3. Back up server OS = MICROSOFT WINDOWS 2003 R2 STANDARD EDITION SERVICE PACK 2
4. Backup Exec Symantec version = SYMANTEC BACKUP EXEC 2010 R2
History
#1
Updated by Ahmad Hazri about 13 years ago
- File remasalahperkakasantapedrivedellpv124hq.zip added
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Ahmad Hazri about 13 years ago
- Log case to Dell Support @ 1pm today - 20/9/2011
- The Service Tag not valid, but Dell managed to get all info at the end.
- Device/part arrived at 4.30PM today
- Dell Engineer came at 4.50PM today - Mr Keng from CSC
- Work in progress till now.....
#3
Updated by Ahmad Hazri about 13 years ago
Status
- The auto loader manage to run without issue after exchange.
- Pending to Izhar to verify tomorrow.
#4
Updated by Ahmad Hazri about 13 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- % Done changed from 0 to 90
#5
Updated by Ahmad Hazri over 12 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100