Support #11563
[SCP ID :##5773##] : Unable to Receive TAC SMS
| Status: | Closed - End of life cycle | Start date: | March 02, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We received request to change customer phone number.
But after updating the access credential table, customer claimed that the TAC still send to his old mobile number.
Please help to further check on this issue.
History
#1
Updated by Zahir Abd Latif over 3 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Mar 4, 2021 09:40 AM:-
Dear Sufian, As per information provided by KFH, chronology of event as below. Kindly correct me if the information is incorrect. 13/02/21 - customer reported TAC is sent to old mobile number. 15/02/21 - KFH IT team updated the mobile number using script in IB_UACESS_CREDENTIAL 02/03/21 - issue still persists for the customer. From the user activity given in WhatsApp, the last activity of the customer was at 01/03/21, which they tried to login but was unsuccessful due to wrong username or password. The last TAC request activity was at 13/02/21. This is before the KFH team changed the mobile number using script. Kindly clarify / confirm below 1. Is there any activity of request TAC after 01/03/21 for this customer? 2. Customer is trying to request a TAC at login (force change password) or Forget my Password? 3. Does the issue still persist?
Lizahwati,Apr 5, 2021 11:55 AM:-
Dear Sis Shikin, As per our WhatsApp conversation, we may close this issue since the customer able to login to KFH Online after IT has patched the New Mobile No at the database. The proposed solutions have given previously in this email subject [Production Issue] SCP ID# 5707 and 5773 - KFH Online issue (Change New Mobile No). Further discussion on the proposed solutions will continue in this email.
Issue closed in SCP.