Support #11604
[SCP ID :##5795##] : Unable to assign token to provider BJ
| Status: | Closed - End of life cycle | Start date: | March 23, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We have 100 pieces of token assigned to Provider Beijing earlier as per attached file(Token listing Beijing).
We are unable to reassign these token to other provider i.e Shanghai through front end as per screen shot below. It show 0 instead of 100.
Need your assistance to check and revert to us the root cause and also provide the solution.
Below are steps taken to reassign the token.
Step 1. Choose Assign Token to Provider
Step 2.
Choose Token Level to Provider and click Next
Step 3.
Choose Provider Beijing and Choose Transfer to provider Shanghai but unable to select Number of transfer since the Total token tied to provider is 0 instead of 100
System display as per below error since we are unable to select Number of transfer. Under normal circumstances, we are able to select from 1 to 100.
History
#1
Updated by Ngoh Chee Onn over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 100
Hi Zahir,
Please refer below for this issue last update details, currently pending customer response.
According to the query result provided by customer, found out all the tokens are pending and not yet approved by approver. That's why, user have 0 token to assign. Customer to find the approver user to approve the pending token activity for this token batch.
Thank you
#2
Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.