Support #11611

[SCP ID :##5797##] : Got error Wrong username or password upon login RCAS Admin

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:March 24, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

90%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help for case login via M2E and Got error "Wrong username or password.". The log files on attachment.

RCAS_log20210324.zip (142 KB) Zahir Abd Latif, March 24, 2021 20:29

3-24-2021 6-00-13 PM.jpg (15 KB) Zahir Abd Latif, March 24, 2021 20:29

History

#1 Avatar?id=1966&size=24 Updated by Ngoh Chee Onn over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
  • % Done changed from 0 to 90

Hi Zahir

Please refer below for this issue last update details, currently pending customer response.

*Found that HSM returned error code 1, which meant that username and password invalid after verification done in HSM. Customer to check on the input username password and check the pin length, nonce length and those HSM configuration parameters. *
Thank you

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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