Support #11611
[SCP ID :##5797##] : Got error Wrong username or password upon login RCAS Admin
Status: | Closed - End of life cycle | Start date: | March 24, 2021 | ||
---|---|---|---|---|---|
Priority: | Normal | Due date: | |||
Assignee: | Zahir Abd Latif | % Done: | 90% | ||
Category: | - | Spent time: | - | ||
Target version: | - |
Description
Hi,
Kindly attend below request:
Please help for case login via M2E and Got error "Wrong username or password.". The log files on attachment.
History
#1 Updated by Ngoh Chee Onn over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir
Please refer below for this issue last update details, currently pending customer response.
*Found that HSM returned error code 1, which meant that username and password invalid after verification done in HSM. Customer to check on the input username password and check the pin length, nonce length and those HSM configuration parameters.
*
Thank you
#2 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.