Support #11618
[SCP ID :##5802##] : Unable to send SMS PIN
| Status: | Pending Customer Feedback | Start date: | March 26, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 100% | |
| Category: | IBAM | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Contact center unable to send SMS pin with error " Unable to send SMS PIN.".
Timestamp:3.30pm
Username
Full Name
Role
User Status
FTL Completed
Updated By
Updated Date
1
nazbil5492
NOORFAZLIANA BINTI MUHAMAD JAHARI
Corporate Administrator
NEW
No
2
nazbil6615
MOHD SUHAIMI BIN YAHYA
Corporate Administrator
NEW
No
Company Id: 15472
CIF Number: 230822260
Company Name: NAZBIL ENTERPRISE
History
#1
Updated by Stephanie Sufrapto over 3 years ago
- Assignee changed from Stephanie Sufrapto to Siti Balqis Othman
Issue looked by Balqis. Handing over redmine.
#2
Updated by Siti Balqis Othman over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
Issue due to duplicate user id with the same user alias for user "nazbil5492".
Advices customer to try to send SMS PIN for user alias nazbil6615 because
the user id only comes out 1 in the result when kak Ilah run the provided SQL query.