Support #11638

[SCP ID :##5814##] : IBAM not accessible

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:April 09, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:IBAMSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

As per informed earlier, we are facing issue IBAM was not accessible on 7/4/2021. Based on log we notice many error related to generate welcome pack memo. Please help to check.

log file can be found: \\172.16.49.2\prod_logs\VPIBKA01\IBAM - VPIBKA01

[4/7/21 11:10:01:684 SGT] 0000009d JRStyledTextP E net.sf.jasperreports.engine.util.JRStyledTextParser fatalError Error parsing styled text.
org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEntityReference(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at net.sf.jasperreports.engine.util.JRStyledTextParser.parse(JRStyledTextParser.java:232)
at net.sf.jasperreports.engine.util.JRStyledTextParser.getStyledText(JRStyledTextParser.java:273)
at net.sf.jasperreports.engine.fill.JRFillTextElement.getStyledText(JRFillTextElement.java:1100)
at net.sf.jasperreports.engine.fill.JRFillTextElement.getText(JRFillTextElement.java:1118)
at net.sf.jasperreports.engine.fill.JRFillTextField.prepare(JRFillTextField.java:524)

History

#1 Updated by Siti Balqis Othman over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending SIT Deployment
  • % Done changed from 0 to 100

Reported Issue:
1) IBAM not accessible
2) Generate welcome pack memo consist error "The entity name must immediately follow the '&' in the entity reference." in the log

Root Cause:
1) The IBAM not accessible due to Java Heap Space as I share in the previous email.
2) Issue welcome pack memo due to the company name consists of special character for example "&"

Solution Given:
We gave the solution for issue no 2. Add a function to handle special characters.

The Patch already give to kak Ilah

#2 Updated by Siti Balqis Othman over 3 years ago

  • Status changed from Pending SIT Deployment to Finished Development

#3 Updated by Siti Balqis Othman over 3 years ago

  • Assignee changed from Siti Balqis Othman to Zahir Abd Latif

Migrated to production on 28 April 2021. @Zahir please help to close this issue.
Thank you

#4 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Finished Development to Closed - End of life cycle

Issue already closed in SCP.

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