Support #11641
[SCP ID :##5817##] : KFHOnline Unable to Reset Password [DR Site]
Status: | Closed - End of life cycle | Start date: | April 09, 2021 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Customers are unable to reset password due to error message : Error while performing your request
Customer Name : ABU HASSAN AS'ARY BIN ISMAIL
I/C No : 771202086785
Card No : 4678039400158672
Contact No : 0122361514
Customer Name : TENGKU ZABIDAH BT TENGKU ABDUL RAHMAN
I/C No : 751108115000
Card No : 4678039300166759
Contact No : 0126561804
Customer Name : AZIRUL SALIHIN BIN ISMAIL
I/C No : 750314145521
Contact No : 0193545366
All the related logs can be access from below dir:
\\10.20.8.50\Insert Here\IB Logs\09042021
History
#1 Updated by Zahir Abd Latif over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Apr 10, 2021 04:41 PM:-
We suspect that the setting for DB connection was not updated in BV1 consumer. Findings in nohup1 as below. The same error was not found in BV0. We suggest synchronizing the settings for BV0 and BV1. The time is from 07:59:25,408 to 17:33:11,450 10:27:59,891 ERROR [STDERR] java.lang.NullPointerException 10:27:59,893 ERROR [STDERR] at my.com.upass.db.DBOperations_IB.getConnection(DBOperations_IB.java:68) 10:27:59,893 ERROR [STDERR] at my.com.upass.db.DBOperations_IB.<init>(DBOperations_IB.java:26) 10:27:59,893 ERROR [STDERR] at my.com.upass.spassword.PasswordController.getSystemProperties(PasswordController.java:68)
#2 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.