Support #11641

[SCP ID :##5817##] : KFHOnline Unable to Reset Password [DR Site]

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:April 09, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customers are unable to reset password due to error message : Error while performing your request

Customer Name : ABU HASSAN AS'ARY BIN ISMAIL

I/C No : 771202086785

Card No : 4678039400158672

Contact No : 0122361514

Customer Name : TENGKU ZABIDAH BT TENGKU ABDUL RAHMAN

I/C No : 751108115000

Card No : 4678039300166759

Contact No : 0126561804

Customer Name : AZIRUL SALIHIN BIN ISMAIL

I/C No : 750314145521

Contact No : 0193545366

All the related logs can be access from below dir:
\\10.20.8.50\Insert Here\IB Logs\09042021

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Apr 10, 2021 04:41 PM:-

We suspect that the setting for DB connection was not updated in BV1 consumer. Findings in nohup1 as below.
The same error was not found in BV0.

We suggest synchronizing the settings for BV0 and BV1.

The time is from 07:59:25,408 to 17:33:11,450
10:27:59,891 ERROR [STDERR] java.lang.NullPointerException
10:27:59,893 ERROR [STDERR] at my.com.upass.db.DBOperations_IB.getConnection(DBOperations_IB.java:68)
10:27:59,893 ERROR [STDERR] at my.com.upass.db.DBOperations_IB.<init>(DBOperations_IB.java:26)
10:27:59,893 ERROR [STDERR] at my.com.upass.spassword.PasswordController.getSystemProperties(PasswordController.java:68)

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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