Support #11665

[SCP ID :##5826##] : Unable to Receive SMS TAC - Foreign Number

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:April 14, 2021
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please help to check on the issue foreign mobile numbers unable to receive TAC SMS.
The customers claimed that they did not receive the TAC since last KFH Internet Banking enhancement.

We already check from ib_uaccess_credential table and found that the inserted number is actually correct.
Below are the impacted customer details:

Name : MANISH JUNEJA
Mobile : 917568288070

Name : FATIMA RANDEREE
Mobile : 27833126464

Please help to check on this issue urgently.

History

#1 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Apr 15, 2021 11:14 AM:-

Dear Sufian,

Referring to the results provided, the mobile number is correct and there is value for the guid column, 
meaning that SMS is sent to the customer.

Kindly check with MK on this issue, you can provide the guid as reference.

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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