Support #11734
[SCP ID :##5840##] : Reset password user trade Connex Laulua tidak bisa
| Status: | Closed - End of life cycle | Start date: | April 29, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Failed to Reset Password, Email Attached.
History
#1
Updated by Ngoh Chee Onn over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 100
Hi Zahir,
Please refer below for the last response from Maybank CAS IT team, you may ask to close this issue.
Thank you
Okay Chee
Thanks for your Info.
Om Gerry, sepertinya no issue di cas-nya nih
From: Chee Onn Ngoh [mailto:cheeonn.ngoh@penril.net]
Sent: Friday, April 30, 2021 10:07 AM
To: Liebianto
Cc: Penril Customer Support; Gabbytian Rayvandy; mbi_rcas_support@penril.net; Gerry; Mintorogo Pitrarpono
Subject: Re: [EXTERNAL] Re: [Request ID :##5840##] : Reset password user trade Connex Laulua tidak bisa
Hi Liebianto,
Please refer to the below screenshot about the activity performed by user MARIANA01. Please refer below for the step and response code.
- User first perform the force change password. Response Code 0 (Successful change password)
- User login with Username password. Response Code 1 (Invalid credential/Wrong password)
- User login with Username password. Response Code 1 (Invalid credential/Wrong password)
- User login with Username password. Response Code 1 (Invalid credential/Wrong password)
- User locked due to 3 time invalid password.
There was no issue on reset password for user MARIANA01 and user locked was due to user input invalid password 3 times. Please unlock the user and ask the user to try again to login.
#2
Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.