Support #11813
[SCP ID :##5855##] : TAC not Receive - Klinik Cabang Tiga
Status: | Closed - End of life cycle | Start date: | May 18, 2021 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer complained that he unable to receive SMS TAC for change the KFHOnline password.
He receive message 'errorMobNo' after requesting the TAC number.
please help to further check on this issue.
below are the required details:
Name: Klinik Cabang Tiga
RIM number:90376
Timestamp:18/5/2021 @ 1:00PM
ll the related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\18052021
History
#1 Updated by Yap Kah Yan over 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Root Cause:
No result from CORE
Solution:
KFH to check in CORE if mobile number is updated
PhoenixTPIRequestMobileNo exec atm..atm_tpi_processing '''RC'',''mosaic'',''Phoenix'',''2021-05-18'',''ANYTHING'',NULL,NULL,NULL','878,8,1,NULL','CUS ''A'',NULL,NULL,90376,NULL,NULL,NULL'
<May 18, 2021 12:19:31 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
<MsgHeader>
<ErrorMessage>JZ0R2: No result set for this query.</ErrorMessage>
<ResponseCode>9999</ResponseCode>
</MsgHeader>
<MsgBody>
<Records/>
</MsgBody>
</Msg>>
#2 Updated by Zahir Abd Latif over 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.