Support #11813

[SCP ID :##5855##] : TAC not Receive - Klinik Cabang Tiga

Added by Zahir Abd Latif over 3 years ago. Updated over 3 years ago.

Status:Closed - End of life cycleStart date:May 18, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customer complained that he unable to receive SMS TAC for change the KFHOnline password.
He receive message 'errorMobNo' after requesting the TAC number.

please help to further check on this issue.
below are the required details:

Name: Klinik Cabang Tiga
RIM number:90376
Timestamp:18/5/2021 @ 1:00PM

ll the related logs can be found at below dir:
\\10.20.8.50\Insert Here\IB Logs\18052021

History

#1 Updated by Yap Kah Yan over 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif

Root Cause:
No result from CORE

Solution:
KFH to check in CORE if mobile number is updated

PhoenixTPIRequestMobileNo exec atm..atm_tpi_processing '''RC'',''mosaic'',''Phoenix'',''2021-05-18'',''ANYTHING'',NULL,NULL,NULL','878,8,1,NULL','CUS ''A'',NULL,NULL,90376,NULL,NULL,NULL'
<May 18, 2021 12:19:31 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
<MsgHeader>
<ErrorMessage>JZ0R2: No result set for this query.</ErrorMessage>
<ResponseCode>9999</ResponseCode>
</MsgHeader>
<MsgBody>
<Records/>
</MsgBody>
</Msg>>

#2 Updated by Zahir Abd Latif over 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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