Support #11819
[SCP ID :##5857##] : DuitNow transaction via browser google but unable to select DuitNow ID Type
Status: | Investigation | Start date: | May 20, 2021 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Siti Balqis Othman | % Done: | 0% | |
Category: | RIB | Spent time: | - | |
Target version: | - |
Description
Hi Balqis,
Kindly attend below request.
Customer want to perform DuitNow transaction via browser google but unable to select DuitNow ID Type. The drop list does not function as below screen. please help to check. IBG bank list display blank at MB due to api gateway return NULL value. Below is the customer details: *Nama : HASNIFALINA BINTI YAHUDA Username : Hasnifalina No IC : 841218135140 No Tel : 0194872109 No Akaun : 2006783000000606 TimeStamp : 17/05/2021 & since morning Trx via- Browser type of browser – Google type of device Phone Android (Oppo) and Apple (iPhone)* customer try to use other browser or other device but still problem
Thank you.
History
#1 Updated by Siti Balqis Othman over 3 years ago
- Status changed from New - Begin Life Cycle to Investigation
Unable to replicate the issue,
even though already try on the oppo device and iPhone device.
Request bank to retrieve customer device OS.