Support #11819

[SCP ID :##5857##] : DuitNow transaction via browser google but unable to select DuitNow ID Type

Added by Nurul Akmal over 3 years ago. Updated over 3 years ago.

Status:InvestigationStart date:May 20, 2021
Priority:NormalDue date:
Assignee:Siti Balqis Othman% Done:

0%

Category:RIBSpent time:-
Target version:-

Description

Hi Balqis,
Kindly attend below request.

Customer want to perform DuitNow transaction via browser google but unable to select DuitNow ID Type. The drop list does not function as below screen.
please help to check. IBG bank list display blank at MB due to api gateway return NULL value.

Below is the customer details:

*Nama :  HASNIFALINA BINTI YAHUDA
Username : Hasnifalina
No IC : 841218135140
No Tel : 0194872109
No Akaun : 2006783000000606
TimeStamp : 17/05/2021 & since morning 
Trx via- Browser 
type of browser – Google
type of device Phone Android (Oppo) and Apple (iPhone)*

customer try to use other browser or other device but still problem

Thank you.

DuitNow ID Type.png (41.5 KB) Nurul Akmal, May 20, 2021 11:30

History

#1 Updated by Siti Balqis Othman over 3 years ago

  • Status changed from New - Begin Life Cycle to Investigation

Unable to replicate the issue,
even though already try on the oppo device and iPhone device.
Request bank to retrieve customer device OS.

Also available in: Atom PDF