Task #1197
IB-IPAY failed - Beneficiary account not found
| Status: | Closed - End of life cycle | Start date: | September 29, 2011 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Vincent Devethas | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
KFH Support Case # 29092011
Hi Penril,
Please check on the ESB log as our customer unable to perform IPAY trans due to beneficiary account not found.
We have checked Powercard for IBG services and the service is UP.
History
#1
Updated by Tan Lee Yong almost 13 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- % Done changed from 0 to 100
Problem resolved by customer due to the reason below:-
Root caused : This problem is due to customer has multiple entries (old records) of bank card in Powercard system.