Support #12216
[SCP ID :##5957##] : JomPay - Unsuccessful NC
| Status: | Work Completed-End life cycle | Start date: | August 20, 2021 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | Technical | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly help to investigate Jompay issue where by the NC failure starting from 7/7 - 26/7. There are 52 transactions impacted from this.
Please refer to the attachment.
History
#1
Updated by Najmi Pasarudin about 3 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Salam Athira,
Below is the incident chronology.
27/07/2021
1. JTM reported Jompay Notify Completion(NC) failure.
2. Penril(Najmi Bin Pasarudin) check the log and found out NC only failure only happened to Restful server 2 at Sacda934.
3. At 4.30pm, BSNeBiz Sacda934 hit full storage and went offline.
4. Penril(Lim Chun Feng) solved the storage issue by deleting old vm snapshot and restarting Sacda934.
5. At 10pm, Penril(Najmi Bin Pasarudin) tested Jompay on Restful server 2 but no issue was found.
#2
Updated by Nurul Athira Abdul Rahim about 3 years ago
- Category set to Technical
- Status changed from Development / Work In Progress to Pending Review
- % Done changed from 0 to 100
checked by by internal and JTM, no issue found.
#3
Updated by Nurul Athira Abdul Rahim almost 3 years ago
- Status changed from Pending Review to Closed - End of life cycle
#4
Updated by Nurul Athira Abdul Rahim almost 3 years ago
- Status changed from Closed - End of life cycle to Work Completed-End life cycle
- Assignee changed from Nurul Athira Abdul Rahim to Zahir Abd Latif