Support #12285

[SCP ID :##5972##] : Estatement Cronjob Crashed

Added by Zahir Abd Latif about 3 years ago. Updated over 2 years ago.

Status:Work Completed-End life cycleStart date:September 03, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:OthersSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Estatement cronjob crashed during monthly estatement auto process.
Need to run manually for the impacted account number.
Kindly advice the root cause of the performance issue encounter during auto process.

History

#1 Updated by Nurul Athira Abdul Rahim about 3 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Najmi Pasarudin

#2 Updated by Najmi Pasarudin about 3 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#3 Updated by Nurul Athira Abdul Rahim almost 3 years ago

  • Category set to Others

#4 Updated by Najmi Pasarudin almost 3 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Najmi Pasarudin to Nurul Athira Abdul Rahim
  • % Done changed from 0 to 90

Issue:
eStatement cronjob crashed and stopped working.

Finding:
eStatement cronjob crashed while processing an account with 400MB or more data.
So far, issue occurs to one account number.

Cause:
In Batch server, the cronjob script has no java memory parameter, thus using default setting.
The default setting may not even use 5GB of the 16GB RAM available.

Solution:
In Production, update was made as below:

Original script:
java -jar Batchjob.jar

New script:
java -Xmx5G -jar Batchjob.jar

Test steps: None. Already update production due to crashed issue on 1 October 2021.

#5 Updated by Nurul Athira Abdul Rahim almost 3 years ago

  • Status changed from Internal Testing to System Integration Test

SIT need t verify

#6 Updated by Nurul Athira Abdul Rahim over 2 years ago

  • Status changed from System Integration Test to Pending Review
  • % Done changed from 90 to 100

Already update production due to crashed issue on 1 October 2021.

#7 Updated by Nurul Athira Abdul Rahim over 2 years ago

  • Status changed from Pending Review to Work Completed-End life cycle
  • Assignee changed from Nurul Athira Abdul Rahim to Zahir Abd Latif

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