Support #12353
[SCP ID :##5987##] : Your are Not Assisgned to any Secure Pass - CMS Error
| Status: | Closed - End of life cycle | Start date: | September 22, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to reset password for his Cash Management Solution. Error “You are not assigned to any Secure Pass”.
Checked in CORUS, Secure Pass already assigned to the customer.
Details appended below:
Company Name
: MAJU PADU ZY ENTERPRISE
Customer I.D
: MAJUPADU01
Date & Time
: 21/09/2021 @ 3:51PM
History
#1
Updated by Zahir Abd Latif almost 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Oct 2, 2021:-
Root Cause: Customer exceeded wrong secure pass PIN tried during Reset Password. This resulted in the secure pass being unassigned from the customer. Solution: In CORUS, activate the secure pass. We have checked the data in the TB_AM_VASCO table. It is confirmed that the secure pass is now assigned to the customer after implementing the proposed solution. Kindly request the customer to retry.
#2
Updated by Zahir Abd Latif almost 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.