Support #12366
[SCP ID :##5989##] : Agronetbiz login - session expired
| Status: | Work Completed-End life cycle | Start date: | September 27, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Siti Balqis Othman | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
please help to check this issue.
1
Customer called and unable to login Agronetbiz due to session expired. Customer have tried few times but still problem still persist.
Details as below :-
Name : MAZIAH & NOORIN
No CIF : 221145316
Username : alkadri1
Timestamp :24/09/2021 2.18 PM
Browser : Google Chrome
2
Unable to login. Error message: session expired
Username: shaninaglobal87/ shanina87
Full Name: SHANINA GLOBAL ENTERPRISE ( MOHAMMAD SHAKIR BIN HAJI SAAD)
Mobile No: 0195563250
Time stamp : 1.35 pm 24/09/2021
3
Customer called and unable to login Agronetbiz due to session expired. Customer have tried few times but still problem still persist.
Details as below :-
Name : SHAKIRIN NIAGA ENTERPRISE
No CIF : 280624072
Username : shakirinniaga
Timestamp :24/09/2021 03:35:17 PM
Browser : Google Chrome
log file:
\\172.16.49.2\prod_logs\VPIBKA01\BIB1
\\172.16.49.2\prod_logs\VPIBKA02\BIB1
History
#1
Updated by Siti Balqis Othman almost 3 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- % Done changed from 0 to 100
Finding
Finding from the log for based on username. It seems ib unable to display the error message to the customer. Unable to read IBBusinessException class
[9/24/21 12:52:27:601 SGT] 000000c2 SystemOut O [24/09/2021] [12:52:27:601] [INFO] [IBResetPasswordResultsServices]:482 - UPASS Reset Password Failed during Reset Password for ID: shanina87 with response: 3
[9/24/21 12:52:27:648 SGT] 000000c2 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service Uncaught service() exception thrown by servlet action: java.lang.NoClassDefFoundError: com.ib.common.error.exception.IBBusinessException (initialization failure)
[9/24/21 15:34:55:885 SGT] 000000c2 SystemOut O [24/09/2021] [15:34:55:885] [INFO] [IBResetPasswordResultsServices]:482 - UPASS Reset Password Failed during Reset Password for ID: shakirinniaga with response: 3
[9/24/21 15:34:55:932 SGT] 000000c2 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service Uncaught service() exception thrown by servlet action: java.lang.NoClassDefFoundError: com.ib.common.error.exception.IBBusinessException (initialization failure)
The solution given was ->
Suggest Agrobank ITD to restart BIB.
Apply the solution on 28/09/2021 ->
After deploying a new war file for Migration ID170. The issue has been resolved. IB able to display error message