Support #12502
[SCP ID :##6016##] : Failed to Receive SMS TAC
| Status: | Closed - End of life cycle | Start date: | October 29, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check on below issue.
Customer tried to request for SMS TAC to login to the KFHOnline site.
However, the SMS is not received by the customer.
From our further investigation, the mobile number is correctly maintained in ib_uaccess_credential table.
But from the sms_table, the guid value for the requested sms is = -1
Below are the related information for your further investigation:
NAME: ASRA AAZEEN
MOBILE NO: 00923350651417
TAC REQUESTED TIMESTAMP: 23-OCT-21 17:11:42
History
#1
Updated by Zahir Abd Latif almost 3 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Oct 30, 2021:-
Dear Sufian, Kindly check the below 1. The value of mobile_number column in ib_uaccess_credential table is 00923350651417 2. The value of the mobile number in ETHIX is 00923350651417 3. Did the customer recently perform "Confirm Mobile Number" in ib_user_activity table We suspect the mobile number should be 923350651417 instead of 00923350651417
Sufian, Nov 8, 2021:-
Dear team, We already asked the customer to retry. You may close this ticket for now.
Issue closed in SCP.