Support #12551
[SCP ID :##6021##] : activate token issue
| Status: | Closed - End of life cycle | Start date: | November 05, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer request to activate new hard token due previous token already suspended. Customer inform tried few times but system appear currently unavailable and also session expired.
Customer details as below :
Name : FARID HAJAR GLOBAL MARKETING
Username : faridhajar1
Time stamp : 5/11 @ 9.50am
log file can find at staging server.
History
#1
Updated by Zahir Abd Latif almost 3 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
Stephanie, Nov 5, 2021:-
Been informed from Ilah, she has found the issue caused by the user still binded to the old token. We will close this issue for now.
Issue closed in SCP.