Support #12637
[SCP ID :##6045##] : Unable to register IB - KFHOnline
| Status: | Closed - End of life cycle | Start date: | November 29, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to register KFHOnline due error “session expired”.
Appreciate your assistance urgently.
Info as follows:
Account No. : 005141000488
Date & Time: 29/11/2021 @ 6:32pm
History
#1
Updated by Zahir Abd Latif almost 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Dec 1, 2021:-
From our investigation, We found a request to get mobile no is returned error "JZ0R2: No result set for this query.". Please refer log below for details
Log
####<Dec 1, 2021 9:52:35 AM MYT> <Debug> <ALSB Logging> <kfhib05> <ALSBServer> <[ACTIVE] ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1638323555693> <000000> < [Logging, Logging_request, Inbound Logging, REQUEST] <Msg>
<MsgHeader/>
<MsgBody>
<EmplName>Phoenix</EmplName>
<BranchNo>8</BranchNo>
<TranCode>GETMOBILENO</TranCode>
<RimNo>127226</RimNo>
<EffectiveDate>2021-12-01</EffectiveDate>
<EmplID>878</EmplID>
<ChannelID>1</ChannelID>
</MsgBody>
</Msg>>
####<Dec 1, 2021 9:52:35 AM MYT> <Error> <ALSB Logging> <kfhib05> <ALSBServer> <[ACTIVE] ExecuteThread: '18' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1638323555785> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
<MsgHeader>
<ErrorMessage>JZ0R2: No result set for this query.</ErrorMessage>
<ResponseCode>9999</ResponseCode>
</MsgHeader>
<MsgBody>
<Records/>
</MsgBody>
#2
Updated by Zahir Abd Latif almost 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.