Support #12638
[SCP ID :##6046##] : Unable to reset pwd for User: 00093109
Status: | Closed - End of life cycle | Start date: | November 30, 2021 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
As spoken, we are hitting error when reset password for userid = 00093109 from RCMS.
Please find attached logs.(SCP ID :6046)
History
#1 Updated by Ngoh Chee Onn almost 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir,
According to the log file, I found the null pointer exception on USER_STATE data in database table TB_AM_USER. Requested user to check this data for the user id 00093109.
Now, pending customer check on the data.
Thank you
#2 Updated by Zahir Abd Latif almost 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.