Support #12638

[SCP ID :##6046##] : Unable to reset pwd for User: 00093109

Added by Zahir Abd Latif almost 3 years ago. Updated almost 3 years ago.

Status:Closed - End of life cycleStart date:November 30, 2021
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

As spoken, we are hitting error when reset password for userid = 00093109 from RCMS.
Please find attached logs.(SCP ID :6046)

History

#1 Avatar?id=1966&size=24 Updated by Ngoh Chee Onn almost 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
  • % Done changed from 0 to 90

Hi Zahir,

According to the log file, I found the null pointer exception on USER_STATE data in database table TB_AM_USER. Requested user to check this data for the user id 00093109.
Now, pending customer check on the data.

Thank you

#2 Updated by Zahir Abd Latif almost 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 90 to 100

Issue closed in SCP.

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