Support #12672

[SCP ID :##6058##] : Account Blocked after keyin TAC

Added by Zahir Abd Latif almost 3 years ago. Updated almost 3 years ago.

Status:Closed - End of life cycleStart date:December 10, 2021
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

The customer informs that, after keyed in TAC number that she received, it shows that account been blocked.

The customer confirm that she keyed in the correct TAC number and tried twice however same problem persist.

Kindly assist to check & revert the outcome.

Details are as follows:

Date / Time : 10 Dec 2021 / 12:52pm - 12:58pm

History

#1 Updated by Zahir Abd Latif almost 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Dec 10, 2021:-

This issue is similar to [Request ID :##5938##] : KFHonline TAC issue.

Root Cause:
It was due to additional TAC required for the Forget Password module.

Workaround:
Please update tb_am_tac table and set T_ERROR_COUNT = 0 to allow the user to use the Forget Password module.

We had suggested a patch for this issue, please confirm if we can implement the below code changes.
Can IB reset the TAC error count when customers forget password and user status is unlocked?
Estimated 3 days required for this patch.

#2 Updated by Zahir Abd Latif almost 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

Also available in: Atom PDF