Support #12685

[SCP ID :##6063##] : FPX issue - Transaction successful at IB but failed at FPX page

Added by Zahir Abd Latif almost 3 years ago. Updated almost 3 years ago.

Status:Closed - End of life cycleStart date:December 13, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please assist to check. FYI, the amount was deducted from customer acct

Date : 13/12/2021
Time : 3.15 PM - 3.45PM

Kindly refer to previous log - attached with issue RPP

History

#1 Updated by Zahir Abd Latif almost 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 90

Hafiz, Dec 13, 2021:-

Salam Shahrul

We have checked on the IB log and found out that the FPX request is return success. That means no issue between IB and FPX Web Service.

Have you checked this issue with iSentric and PayNet?

#2 Updated by Zahir Abd Latif almost 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 90 to 100

Issue closed in SCP.

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