Support #12687

[SCP ID :##6064##] : Invalid Passcode No in IOS

Added by Zahir Abd Latif almost 3 years ago. Updated over 2 years ago.

Status:Dropped-End of life cycleStart date:December 15, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

0%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Issue: Invalid passcode No to approve transaction in Ios

Action Taken:
1. Uninstall > Install Apps
2. Uninstall > Restart phone > Install Apps
3. Login > Reset passcode > try to approve transaction using same passcode > error 'Invalid Passcode' display

Organization: BHG KEWANGAN KPM - (BKP)
username: M4770800ABV5

4d81a677-9406-49d0-be07-df877dd7b4cb.jpg (15.4 KB) Zahir Abd Latif, December 15, 2021 13:32

904052bf-ac04-49a4-9c8f-3281e840fa87.jpg (31.5 KB) Zahir Abd Latif, December 15, 2021 13:32

History

#1 Updated by Nurul Athira Abdul Rahim almost 3 years ago

  • Assignee changed from Nurul Athira Abdul Rahim to Aditya Prathama

#2 Updated by Nurul Athira Abdul Rahim over 2 years ago

  • Status changed from New - Begin Life Cycle to Dropped-End of life cycle
  • Assignee changed from Aditya Prathama to Zahir Abd Latif

16/12/21- Dropped by Azyan.

After checking no issie with the system. Suspected, customer forgot the current passcode.

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