Support #12694
[SCP ID :##6068##] : KFHOnline Unsuccessful Duitnow Transaction
Status: | Closed - End of life cycle | Start date: | December 16, 2021 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check on below issue.
IB displayed message that the Duitnow transaction was unsuccessful.
Error message: "Error code null: Your transaction is not successful. Please try again"
However from the checking, customer account was debitted and the fund is successfully transferred to the bene account.
Below is the transaction details:
Account No : 001102026155
Amount : RM 1250
Timestamp : 25/11/2021 (15:45:29)
All the logs can be access from below directory:
\\10.20.8.50\Insert Here\IB Logs\25112021
History
#1 Updated by Zahir Abd Latif almost 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Hafiz, Dec 17, 2021:-
We have checked on the IB log and found out that the Duitnow request is returned null. Which couse Duitnow transaction to unsuccessful. Please refer to the log below for details. log file 15:45:29,652 INFO [STDOUT] formatUniqueReferenceNoRPP : 20211125KFHOMYKL01001251340 15:45:29,653 INFO [STDOUT] m_sTransactionID : 202111250001251340 15:45:29,653 INFO [STDOUT] uniqRefNo : 20211125KFHOMYKL01001251340 15:45:29,653 INFO [STDOUT] RPPConstants.BANK_CODE_KFH : KFHOMYKL 15:45:29,653 INFO [STDOUT] RIM_NO : 11479 15:45:29,653 INFO [STDOUT] senderName : ***************** SAMSU 15:45:29,654 INFO [STDOUT] m_sRppIdType : ACCNO 15:45:29,654 INFO [STDOUT] p_sRppId : ****777970 15:45:29,654 INFO [STDOUT] p_sAmount : 1250 15:45:29,654 INFO [STDOUT] p_sBankCode : CIBBMYKL 15:45:29,654 INFO [STDOUT] beneName : *********************@ MAWI 15:45:29,655 INFO [STDOUT] recipientReference : raihan 15:45:29,655 INFO [STDOUT] otherPaymentDetails : nursery dec 2021 15:45:29,655 INFO [STDOUT] p_sResident : 0 15:45:29,655 INFO [STDOUT] extPaymentReference : 15:45:29,655 INFO [STDOUT] p_sFromAcctNoType : SVGS 15:45:36,999 INFO [STDOUT] resBean.getErrorCode() : null 15:45:37,000 INFO [STDOUT] resBean.getErrorDesc() : Unknown Error 15:45:37,000 INFO [STDOUT] resBean.getAuditNumber() : 20211125KFHOMYKL01002776259 15:45:37,000 INFO [STDOUT] -------end rppFundTransfer------
#2 Updated by Zahir Abd Latif almost 3 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.