Support #12694

[SCP ID :##6068##] : KFHOnline Unsuccessful Duitnow Transaction

Added by Zahir Abd Latif almost 3 years ago. Updated almost 3 years ago.

Status:Closed - End of life cycleStart date:December 16, 2021
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Please help to check on below issue.
IB displayed message that the Duitnow transaction was unsuccessful.
Error message: "Error code null: Your transaction is not successful. Please try again"

However from the checking, customer account was debitted and the fund is successfully transferred to the bene account.

Below is the transaction details:
Account No : 001102026155
Amount : RM 1250
Timestamp : 25/11/2021 (15:45:29)

All the logs can be access from below directory:
\\10.20.8.50\Insert Here\IB Logs\25112021

History

#1 Updated by Zahir Abd Latif almost 3 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 90

Hafiz, Dec 17, 2021:-

We have checked on the IB log and found out that the Duitnow request is returned null. Which couse Duitnow transaction to unsuccessful.
Please refer to the log below for details.

log file

15:45:29,652 INFO  [STDOUT] formatUniqueReferenceNoRPP : 20211125KFHOMYKL01001251340
15:45:29,653 INFO  [STDOUT] m_sTransactionID : 202111250001251340
15:45:29,653 INFO  [STDOUT] uniqRefNo : 20211125KFHOMYKL01001251340
15:45:29,653 INFO  [STDOUT] RPPConstants.BANK_CODE_KFH : KFHOMYKL
15:45:29,653 INFO  [STDOUT] RIM_NO : 11479
15:45:29,653 INFO  [STDOUT] senderName : ***************** SAMSU
15:45:29,654 INFO  [STDOUT] m_sRppIdType : ACCNO
15:45:29,654 INFO  [STDOUT] p_sRppId : ****777970
15:45:29,654 INFO  [STDOUT] p_sAmount : 1250
15:45:29,654 INFO  [STDOUT] p_sBankCode : CIBBMYKL
15:45:29,654 INFO  [STDOUT] beneName : *********************@ MAWI
15:45:29,655 INFO  [STDOUT] recipientReference : raihan
15:45:29,655 INFO  [STDOUT] otherPaymentDetails : nursery dec 2021
15:45:29,655 INFO  [STDOUT] p_sResident : 0
15:45:29,655 INFO  [STDOUT] extPaymentReference :
15:45:29,655 INFO  [STDOUT] p_sFromAcctNoType : SVGS
15:45:36,999 INFO  [STDOUT] resBean.getErrorCode() : null
15:45:37,000 INFO  [STDOUT] resBean.getErrorDesc() : Unknown Error
15:45:37,000 INFO  [STDOUT] resBean.getAuditNumber() : 20211125KFHOMYKL01002776259
15:45:37,000 INFO  [STDOUT] -------end rppFundTransfer------

#2 Updated by Zahir Abd Latif almost 3 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 90 to 100

Issue closed in SCP.

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