Support #12701
[SCP ID :##6071##] : Error in Customer Authorization Screen (PROD)
| Status: | Closed - End of life cycle | Start date: | December 20, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
As spoken, Please assist to check
History
#1
Updated by Ngoh Chee Onn almost 3 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir,
Please refer below for the root cause and resolution. Now pending customer feedback on the fixed package.
Root Cause:
-provider name mapping for 'Hong Kong' invalid in MK_TRNX_MASTER.
Temporary solution:
- Execute the below query to update the invalid provider name mapping in table MK_TRNX_MASTER.
update MK_TRNX_MASTER set C_PROVIDER = 'HongKong' where C_PROVIDER = 'Hong Kong';
Permanent solution:
- The fixed package uploaded in the Penril Support Portal with the file name 'Package_Case_6071.zip' .
Thank you
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.