Support #12717
[SCP ID :##6087##] : KFH Online Foreign Telegraphic Transfer Service Unavailable
| Status: | Closed - End of life cycle | Start date: | December 29, 2021 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
Customer unable to perform telegraphic transfer due to error “System Currently Unavailable”. Appreciate your assistance urgently. Info as follows: Company Name : AHMED NABIL ABDALLAH ALI ABDALLAH ALGAMM Date Attempt : 28/12/2021 Time Attempt : 02:30pm All the related logs can be found from below directory: \\10.20.8.50\Insert Here\IB Logs\28122021
Thank you.
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Dec 31, 2021:-
Dear Sufian, This issue is due to USD currency being set offline. The Accepted Currency List does not have any "online" currencies, that is why IB throws the error message. This is a valid behavior as there is no currency to transfer to. Informed by Abid in WhatsApp that the USD currency was set offline a few months ago.
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.