Support #12747
[SCP ID :##6103##] : Failed Bulk Payment
| Status: | Closed - End of life cycle | Start date: | January 10, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to further check for 1 bulk payment performed by RNC team.
Out of 14 transactions in the bulk payment file, there is one transaction failed.
There is no notification for the failed transaction, user only noticed it was failed because the amount for this transaction is not debitted.
Below are the details for the transaction:
Batch ID: 202201100001053288
Trx OID : 202201100001053294
Amount : 736
From account : 001105018356
To account : 220765144978
All the related logs can be found from below dir:
\\10.20.8.178\SharedFolder\bulkpayment\logs\10012022
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jan 11, 2022:-
Salam Sufian/Shahrul
From our investigation. We found the affected transaction failed due the request account balance from phoenix is return error 9070. Please refer log for details
Log
ESB Phoenix WS Received XML = <Msg><MsgHeader><ServicesID>800</ServicesID><Version>3.0</Version><TranCode>61</TranCode></MsgHeader><MsgBody><Amt1>0</Amt1><ProprietaryATM>Y</ProprietaryATM><ApplType1>RM</ApplType1><Reversal>N</Reversal><MannedDevice>N</MannedDevice><AcctType1>RM</AcctType1><DepLoan></DepLoan><Integer1>0</Integer1><Offline>N</Offline><AcctNo1>73185</AcctNo1><UserName>IB</UserName><TranType>6</TranType></MsgBody></Msg>
JNDI: PhoenixDS
exec atm.dbo.psp_ex_main3 800,'20220110','20220110',null,'Y',null,'N','20220110140517641',null,'N','N',null,null,null,61,null,null,'RM','RM','73185',null,null,null,0,null,null,null,null,null,null,null,null,null,null,null,'3.0',6,'',null,'IB',null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,null,null
Return Header = {ErrorMessage=70, ServicesID=800, ReferenceNo=20220110140517641, Version=3.0, TranCode=61, ResponseCode=9070}
<Jan 10, 2022 2:05:17 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
<MsgHeader>
<ErrorMessage>70</ErrorMessage>
<ServicesID>800</ServicesID>
<ReferenceNo>20220110140517641</ReferenceNo>
<Version>3.0</Version>
<TranCode>61</TranCode>
<ResponseCode>9070</ResponseCode>
</MsgHeader>
<MsgBody>
<Records/>
</MsgBody>
</Msg>>
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.