Support #12768
[SCP ID :##6119##] : Unblock maybank
| Status: | Closed - End of life cycle | Start date: | January 21, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Attach from email P. Susilo Rante
Dear Pak Najmi and Pak Gabby,
Hope you are you well.
In relation to below email, we would like to seek your kind assistance to give direction, what are our system admin must do/perform for below issue where upon user had successfully changed password and click the button to proceed, then appears “Your Account has been block””.
In addition, the user status is active in the system.
History
#1
Updated by Ngoh Chee Onn over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 90
Hi All,
Root Cause: Suspected user registered with hard token but login with password or not yet bind to any token.
Solution: To check the user authentication mode in CAS admin portal to confirm user Z40705 isn't registered with a hard token.
#2
Updated by Ngoh Chee Onn over 2 years ago
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 90 to 100
Hi Zahir,
Customer had confirm the issues resolved, please help to close this ticket.
Please refer below for the root cause.
Root Cause:++
The issues happen before enabled the user id, user successful login after enabled.
Resolution:++
No code fixed for this issue.
#3
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.