Support #12773
[SCP ID :##6124##] : Unsuccessful Monthly SI - January 2022
| Status: | Closed - End of life cycle | Start date: | January 25, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Email from staff below is referred.
He has 8 Standing Instruction set to be debited from his account on 21st every month.
However only 3 SI was successful yesterday. Kindly assist. Detail as appended.
Card no.
: 4678-xxxx-xxxx-2807
Name
: MOHD AZLI BIN ISMAIL
Debiting Account no.
: 001-103-000020
Merchant Name
: Interbank Transfer
Transaction Date
: Monthly, Every 21st
History
#1
Updated by Yap Kah Yan over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause
Unable to connect to RPP_WS
2022-01-21 05:46:45,965 ERROR [STDERR] AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: java.net.SocketTimeoutException: Read timed out
Workaround
Monitor and restart RPP_WS if the service hang
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.