Support #12827
[SCP ID :##6163##] : Not Received TAC for FPX
| Status: | Work Completed-End life cycle | Start date: | February 28, 2022 | ||
|---|---|---|---|---|---|
| Priority: | Normal | Due date: | |||
| Assignee: |  Zahir Abd Latif | % Done: | 30% | ||
| Category: | RIB | Spent time: | - | ||
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Today we received complaint from En Khairul Azman saying that he did not received TAC while using Agrobank FPX for Syabas Apps.
Time happened around 2.15 pm 28/02/2022.
username: azmank69
Kindly assist to check and inform if you need any other supporting details for further checking.
History
#1
Updated by Siti Balqis Othman over 2 years ago
- Status changed from New - Begin Life Cycle to Investigation
- % Done changed from 0 to 30
Hi team,
Update inform on the customer issue,
On 01 March 2022:
1) Request Izzati to ask En. Khairul to retry perform FPX transaction and request TAC via Syabas Apps.
En. Khairul feedback, he able to got the TAC number.
2) Request Izzati, to retrieve SMS log and system.err log for further analysis.
#2
Updated by Siti Balqis Othman 8 months ago
- Status changed from Investigation to Development / Work In Progress
#3
Updated by Siti Balqis Othman 8 months ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
Can close this ticket.