Support #12849

[SCP ID :##6185##] : Unable to approve token synch for token belongs to HongKong

Added by Zahir Abd Latif over 2 years ago. Updated over 2 years ago.

Status:Closed - End of life cycleStart date:March 09, 2022
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

As informed, BBO had submitted token synch (token belongs to HongKong provider) and during authorization hit below error.
Timing issue happen around 2.46 pm - 2.52pm on 8Mar2022.

Please find attached logs

rcas.jpg (25.2 KB) Zahir Abd Latif, March 09, 2022 00:49

History

#1 Avatar?id=1966&size=24 Updated by Ngoh Chee Onn over 2 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
  • % Done changed from 0 to 90

Hi Zahir,

This was the same issue with the previous case 6071. The permanent fix had been merged into the China Revamp CR application and the SIT had been completed. Temporary solution provided to customer to fix the current issue before the permanent fix go live.

Thank you

#2 Updated by Zahir Abd Latif over 2 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 90 to 100

Issue closed in SCP.

Also available in: Atom PDF