Support #12859
[SCP ID :##6194##] : KFH Online - TAC Non Received
Status: | Closed - End of life cycle | Start date: | March 14, 2022 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to receive TAC for KFH Online. Have flag mobile in BVMC.
Problem still persist. Kindly assist. Info appended below:
SMS Guid turned out to be -1
Name : NG CHIEW YING
Mobile Number : 006592986902 (Singapore Number)
History
#1 Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Mar 22, 2022:-
Please check in ib_uaccess_credential, what is the value for the user mobile number and mobile last updated date. The mobile number should be without "00" 006592986902 for Singapore number. select * from ib_uaccess_credential where user_id = '<user_id>'; * replace <user_id> with the numeric user id
#2 Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.