Support #12859

[SCP ID :##6194##] : KFH Online - TAC Non Received

Added by Zahir Abd Latif over 2 years ago. Updated over 2 years ago.

Status:Closed - End of life cycleStart date:March 14, 2022
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customer unable to receive TAC for KFH Online. Have flag mobile in BVMC.

Problem still persist. Kindly assist. Info appended below:

SMS Guid turned out to be -1

Name : NG CHIEW YING
Mobile Number : 006592986902 (Singapore Number)

History

#1 Updated by Zahir Abd Latif over 2 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Mar 22, 2022:-

Please check in ib_uaccess_credential, what is the value for the user mobile number and mobile last updated date.
The mobile number should be without "00" 006592986902 for Singapore number.

select * from ib_uaccess_credential where user_id =  '<user_id>';
* replace <user_id> with the numeric user id

#2 Updated by Zahir Abd Latif over 2 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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