Support #12860
[SCP ID :##6195##] : MS online Login issue
| Status: | Closed - End of life cycle | Start date: | March 14, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to create password at first time login and the system automatically blocked his access.
Info as follows:
Customer Name : TRILLIONAIRE MANAGEMENT AND TRANSPORTATI
Caller Name : AHMED ELIFIRDAUS BIN AHMED SAIFUDDIN
Mobile Phone No. : 0128118988
Kindly assist.
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Mar 24, 2022:-
We suspect these following issues ReqID#6145, 6176, 6193 & 6195 are related to each other. From the log, it is due to the UPASS token return error code 99 and from the provided data we can see that none of the CMS users are able to login to CMS due to token issue. What we noticed is, the affected users are from the same batch uploaded token (20220106). For further investigation we would like to request KFH to provide us 1 of the physical tokens from the same batch (20220106) for testing in staging.
Hafiz, Mar 25, 2022:-
Root cause: Different dpx file format from 2018 Solution: 1) Identify the assigned token to customer 2) Update the records to dummy 3) Execute token upload cron 4) Validate data in database 5) CORUS - Deactivate and activate token in the list from #1 for customer to use the token Please refer to the provided document The path for the patch is \\10.20.8.35\Internet Banking\20220325_Vasco
- Deployment to prod 29/03/2022
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.