Support #12870
[SCP ID :##6204##] : AGRONETBIZ - APPROVER BEING LOCKED AUTOMATICALLY : PUNGGUH AQUACULTURE SDN BHD : MY0633764
| Status: | Work Completed-End life cycle | Start date: | March 17, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
customer informed that his agronetbiz account locked after approve transaction at BIB.
please find bib user activity at the attachment.
log file can be found here:
\\172.16.49.2\prod_logs\VPIBKU02\cua log
\\172.16.49.2\prod_logs\VPIBKU01\cua log
History
#1
Updated by Siti Balqis Othman over 2 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
Dear team,
Chronology
[17/03/2022]
Finding issue
User: Kwtiam
Description: This user has been locked due to invalid CQ until exceeding maximum try.
User: chuankienhua
Description: Didn't find any locked action for this user in the log you give.
Based on the updated date, this user probably has been locked on 26/01/2022. Need to check the log for date 26/01/2022.
Action: Request IT team to share the system.out and system.err log for date 15/03/2022
[26/05/2022]
- Follow up on the customer activity with IT team (kak Ilah)
- Based on customer transaction activity, these two customers "Kwtiam" and "chuankienhua" success approve the transaction.
Dear zahir, kindly help to close this ticket.