Support #12886
[SCP ID :##6216##] : CMS - SMS Pin Number Invalid
Status: | Closed - End of life cycle | Start date: | March 23, 2022 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer complaint that he unable to reset his password for CMS account, due to wrong PIN no even though he has keyed in the PIN no correctly.
We have assisted him twice to reset the password, but, the same error message prompted on his screen.
Kindly assist.
Info appended below:
Company : QAMCENT SOLUTION
Caller : LUKMAN BIN ABIDIN (Approver All)
Latest Time / Date Request : 23/03/2022 12:03pm
Tel No. : 60125859555
History
#1 Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Mar 29, 2022:-
Please follow step below:- 1) request new SMS Pin no. 2) Customer use incognito mode - chrome / private mode - firefox for Reset password Please provide us latest log file if issue still persist
#2 Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.