Support #12886

[SCP ID :##6216##] : CMS - SMS Pin Number Invalid

Added by Zahir Abd Latif over 2 years ago. Updated over 2 years ago.

Status:Closed - End of life cycleStart date:March 23, 2022
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customer complaint that he unable to reset his password for CMS account, due to wrong PIN no even though he has keyed in the PIN no correctly.

We have assisted him twice to reset the password, but, the same error message prompted on his screen.

Kindly assist.

Info appended below:

Company : QAMCENT SOLUTION
Caller : LUKMAN BIN ABIDIN (Approver All)
Latest Time / Date Request : 23/03/2022 12:03pm
Tel No. : 60125859555

History

#1 Updated by Zahir Abd Latif over 2 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Hafiz, Mar 29, 2022:-

Please follow step below:-

1) request new SMS Pin no.
2) Customer use incognito mode - chrome / private mode - firefox for Reset password

Please provide us latest log file if issue still persist

#2 Updated by Zahir Abd Latif over 2 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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