Support #12892

[SCP ID :##6222##] : KFHOnline/CORUS unable to access - 18/03/2022

Added by Zahir Abd Latif over 2 years ago. Updated about 2 years ago.

Status:Closed - End of life cycleStart date:March 31, 2022
Priority:NormalDue date:
Assignee:Hafizudin MD% Done:

0%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Kindly assist to find the root cause for issue happened on 18/03/2022. We suspected the issue started at 1++ PM

Log files has been transferred to \\10.20.8.35\internet banking\IB_Issues_and_Logs\18032022-DR

History

#1 Updated by Zahir Abd Latif about 2 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle

Hafiz, Apr 5, 2022:-

Below analysis for DB deadlock
1) 4136 time
2) 13:27 - 14:43

To prepare/prevent DB deadlock . Please provide us information below:-
1) Database situation at that times
2) DB connection pool size.

Already follow up and still no responded by Shahrulnizam.

Once received the required info/respond, this case will automatically reopen.

Issue closed in SCP.

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