Support #12894
[SCP ID :##6224##] : KFHOnline Acct Blocked
| Status: | Closed - End of life cycle | Start date: | March 31, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please confirm how many retry for TAC is allowed before system blocked the account? One of the customer account has been blocked on the 4th retry.
Attached the user_activity for the affected customer.
Kindly confirm.
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kar Chun, Mar 31, 2022:-
The max allowed error count for TAC is 3, but the system will only lock the account on the 4th try.
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.