Support #12913
[SCP ID :##6242##] : BULK PAYMENT TRANSACTION STATUS : KOLEJ SAINS PERUBATAN ANTARABANGSA PUSRA : MY0650631
| Status: | Work Completed-End life cycle | Start date: | April 14, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
customer complaint their bulk payment status not updated accordingly
1) Accepted status > accounts deducted - at BPS status success
Company Id
10801
Company Name
KOLEJ SAINS PERUBATAN ANTARABANGSA PUSRA
Initiated By
miqdad
Approved By
drwanazizi
norita2020
Transaction ID
20220405000004415385
Batch ID
22001231
Transaction Types
Bulk Payment - File Upload
Transaction Description
-
Transaction From Account No
1007531000043347
Transaction To Account No
-
Transaction Amount
303,700.00
Total Charges
0.00
Transaction Date
05/04/2022 16:14:15
Effective Date
06/04/2022 08:49:25
Transaction Status
Accepted
2) Unsuccessful status > accounts deducted (customer may confuse with this status)
Company Id
10801
Company Name
KOLEJ SAINS PERUBATAN ANTARABANGSA PUSRA
Initiated By
miqdad
Approved By
drwanazizi
norita2020
Transaction ID
20220405000004415406
Batch ID
22001232
Transaction Types
Bulk Payment - File Upload
Transaction Description
-
Transaction From Account No
1007531000043347
Transaction To Account No
-
Transaction Amount
302,100.00
Total Charges
0.00
Transaction Date
05/04/2022 16:16:07
Effective Date
07/04/2022 09:12:22
Transaction Status
Unsuccessful
for issue #2 - status at BPS partial success/failed
History
#1
Updated by Siti Balqis Othman about 2 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
Reported issue:
Bank request to clarify on the online transaction status. Currently, if BPS status is successful, the status show at IB online transaction status is accepted.
Penril feedback:
As per development design when status BPS is changed to Successful, IB status will persists with Accepted status.
Dear zahir, kindly help to close this ticket. ITD (kak Ilah) already confirm can close the ticket.